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Technical Support FAQs
page
Our development
platform is
Microsoft's
highly regarded
.NET Framework,
thus assuring
the software
will operate
on all current and future Microsoft operating systems
installed on a laptop, PC, workstation and shared
networks
under NT, Win 7, 8, 8.1, 10 and Windows 11
FAQ 1
Screen resolution applicable to Win 7,
8, 10 and 11
Update to the current version of the software to
eliminate resolution problems.
Or, click the above link for another way to address a
default screen resolution setting of 125% in Win 7 and later
versions which can
truncate images, distort text and affect other screen
displays in ours and many other software programs.
FAQ 2
Disabling Windows screen opening, fade-in animation
for Win 7, 8 and 10
How to disable (or enable) the fade feature in Win 7 and
later versions.
If your software opens and closes many screens, fade-in
animation can be distracting.
Most other
questions
involve
the .NET
Framework, for
which all
revisions are
supported ....
FAQ 3
Can not install
or software will
not operate
(missing .dll
file) on C:
drive
Is the .NET
Framework
installed?
FAQ 4
Software will
not operate on a
Network -
Assembly
security
permissions
error or can not find applicable NET Framework rev
Have all permissions been assigned?
FAQ 5
Printing fails
when sent to
network printer
Are service
packs up to
date?
For a question
regarding other
than the above,
please contact
us via email at
Support@FDSSI.com
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FAQ 1
Windows 7 and later screen resolution problem when set to 125%
Resolution can be set to 100%, 125% and 150% plus other custom choices.
There are some known issues when resolution is set to 125%
For many software programs, text and screen objects are not displayed properly.
100% - No problem
150% - No problem
Most custom settings - No problem
125% - Problem
We offer 2 solutions - You might want to do one or both:
1) We have modified our software to handle the 125% resolution problem.
Please contact us regarding an update.
Or if not on maintenance, scroll to the bottom of this
page to order an update.
2) Win 7 and later versions default to 125% at installation time. So, you might prefer using 100% (see below image to do so using Control Panel).
A setting of 100% maximizes the amount of data that can appear on a screen.
Doing so resolves any problems that might occur with our software and most likely other programs experiencing the same issue.
Win 7 example
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FAQ 2
Disabling Windows screen opening, fade-in animation
Some people like the fade in animation appearance each time a new screen opens.
For those who don't, here is how to disable (or enable) animation in Win 7 and
later versions.
Left image:
1) Click the Windows Start button (lower left corner of the screen)
2) In the search box, type: fade (just the word "fade" - do not press the enter key. The next options will appear.)
3) Click "Adjust the appearance and performance of Windows" to open a dialog window
Right image:
4) Click and uncheck "Animate Windows when minimizing and maximizing"
If you don't like the results, merely repeat these steps and "check" the box to enable.
Win 7 example for fade animation.
For later versions, such as Win 10, from Settings
screen, search: fade
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FAQ 3
Executing the
software on C:
or other local
drive produces a
Microsoft error
message
or
installing the
software
produces a
"Missing or need
to install.NET
Framework"
message.
Problem: The
.NET Framework
is not installed
on the
PC/workstation.
Applicable to
Executables:
THRIFTYP.exe and
THRIFTYF.exe
Solution:
Virtually all
Windows based
machines have
some version of
the .NET
Framework
installed.
Please verify
the error is due
to the absence
of the .NET
Framework.
If so, please
contact us
regarding the
revision to
download at
Support@FDSSI.com
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FAQ 4
Executing the
software on a
Network drive
produces
Microsoft error
"Framework
assembly
permissions
...." or
"Security
error...."
Problem:
Following
installation to
a network and,
under certain
network actions
such as
overwriting/updating
our Executable,
moving the
software folder
or
adding/upgrading
a workstation,
the .NET
Framework
Assembly
permission may
need to be set
depending upon
the .NET
Framework
revision in use.
Applicable to
Executables:
THRIFTYP.exe and
THRIFTYF.exe
NET Framework 3.5 sp2, 4.0 and later ....
The software was written within Microsoft's Visual Studio and utilizes their NET Framework and should operate in any environment that supports Windows.
If the FDSSI-FL or other named software folder contains a configuration file named:
THRIFTYP.config.exe or
THRIFTYF.config.exe
please contact
us at
Support@FDSSI.com
If the folder does not contain a config file ....
Occasionally a system crash or "Unable to find runtime ..." error message appears when a client transfers to or upgrades/changes servers, such as 2008 R2, 2012, Citrix shared and others. The solution has always been tied to administrator permissions. There may be multiple levels of permissions which need to be set and once all have been assigned, the software performs as intended.
Prior to NET Framework rev 3.5 sp2 ....
Solution:
Over the years,
Microsoft has
provided several
remedies
regarding
Assembly
permissions they
required in
order to operate
.NET Framework
software on a
network.
.NET Framework
rev 1.0 and 1.1
came with a
permission
setting Wizard.
Rev 2.0, 3.0 and
3.5 required
executing a
caspol command
at the prompt
level.
Rev 3.5 with
Service Pack 1,
Rev 4.0 and
later do away
with permissions
entirely, a
welcome
direction which
will ultimately
make life
simpler for
everyone.
Win 7 and later versions are installed with .NET 4.0 and later so permissions are not required and the FAQ4 problem should not occur.
In the meantime,
early releases
of our software
with which Rev
2.0 proved
incompatible,
.congif files
which were
installed in
order to utilize
a Wizard, plus
other resident
vendor software
which might be
dependent upon a
specific .NET
Framework
revision need to
be addressed.
For a safe and
quick solution
addressing your
specific
circumstances,
please contact
us at
Support@FDSSI.com
Note:
A Network
license is
required to
operate our
software on a
network.
Note:
To determine
which version(s)
and service
packs of .NET
Framework are
installed,
view
Settings/Control
Panel, Add or
Remove Software. |
FAQ 5
Printing
fails when sent
to network
printer
Problem: If the
installed .NET
Framework does
not contain
service pack
updates, it may
not recognize
all printer
configurations
(this issue
typically
occurred with
earlier
Framework
Revisions 1.0
and 1.1).
Applicable to
Executables:
THRIFTYP.exe and
THRIFTYF.exe
Solution: There
are 2 solutions.
1) Recommended.
Obtain the
latest service
pack update at
no charge from
Microsoft's
download page.
2) Without the
service pack
update, the
problem can be
remedied by
setting printer
properties to
use Postscript.
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Technical Support for clients who are NOT on Maintenance
Support
If you did not obtain on-going software maintenance or
it was not available,
we charge
in advance
for telephone, email and other support services.
To pay, click the PayPal Pay Now button
(if not a member, select their "pay by credit card"
option).
Please include your name and purpose in "Description"
and the amount in "Price per item".
We will contact you upon notification by PayPal, which
will include your email address and typically takes a
few minutes, that your payment has been processed.
Replace, upgrade executable program
If you did not obtain on-going software maintenance when you purchased the software,
the charge is $275.00 to upgrade or replace the
executable program.
Please include your name and phone number in the PayPal comments section
so we can contact you upon notification by PayPal to us that your payment has been processed.
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